The Collection Executive is responsible for ensuring the timely and effective collection of outstanding dues while maintaining professional relationships with customers. The role requires strong negotiation, communication, and coordination skills to achieve collection targets and support overall financial discipline within the organization.

Key Responsibilities:

Ensure timely collection of outstanding debts in line with company policies.
Negotiate and finalize payment arrangements with customers, ensuring compliance with agreed terms.
Handle and resolve disputes professionally and courteously, maintaining positive customer relationships.
Maintain accurate and up-to-date records of all collection activities, including customer interactions, follow-ups, and payment arrangements.
Achieve the companys collection goals through effective planning and execution.
Coordinate with internal sales and support teams to address customer issues promptly and ensure seamless resolution.
Prioritize collection activities and manage time efficiently to consistently meet targets.
Regularly update, maintain, and monitor collection data, ensuring accuracy and accessibility.
Prepare and submit MIS reports within defined timelines as per management requirements.
Provide support to the accounts department in accounting activities as directed by senior management.
Take on additional responsibilities, when required, to address pending outstanding matters across group companies.
Collect and verify customer registration forms, ensuring accuracy, completeness, and authenticity of information, including background verification.
Monitor and reconcile customer Statements of Account (SOA), when applicable.

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Sr. Executive / Executive - Collection