Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Ensure daily productivity metrics for resolution of customer complaint are achieved. To be sensitive towards queries/complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service query/concerns efficiently and professionally. To proactively highlight issues and process improvement to reduce escalations.
Manpowergroup Services India
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