Sr. Executive ( Analyst )_Mandarin

Working Hours - 9 hours 5 days a week

Seller Outreach Executive

Job Responsibilities:

• Conduct outbound voice calls and email communications/campaigns in Mandarin to onboard and engage sellers on the eCommerce platform.
• Educate sellers about platform features, policies, promotions, and operational guidelines.
• Identify and resolve seller concerns or roadblocks in collaboration with internal support teams.
• Maintain accurate call/email logs and seller records in CRM systems.
• Achieve daily/weekly outreach and conversion targets as defined by the client.
• Share feedback from sellers to improve processes, tools, or outreach strategies.
• Follow quality guidelines and scripts while ensuring a personalized experience.
• Escalate complex issues to the relevant stakeholders for timely resolution.
• Work closely with, on-site teams to implement changes and enhancements.
• Create and present regular reports on key metrics, trends, and insights to stakeholders.

Needs to Have:

• Bachelors degree in any discipline.
• Proficiency in Mandarin (spoken and written) is mandatory. B2 level certification.
• 1-3 years of experience in a voice/email process, preferably in eCommerce or BPO.
• Strong communication skills in English - both verbal and written
• Experience in seller/vendor support, or outbound customer service is preferred.
• Familiarity with e-commerce platforms.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel).
• Proficiency in MS Office and CRM tools (e.g., Salesforce, Freshdesk, Zendesk).
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Understanding of online marketplace ecosystems.

About You:

• Smart and Detail oriented
• Organised, proactive and self-starter
• Analytical, logical and practical in approach to solving complex problems
• Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers
• Collaborative and ability to maintain strong follow through on actions
• Excellent critical thinking skills
• Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills
• Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
• People manager skills with team leadership and decision-making abilities.