Sr. Customer Support Executive

Job Description

We are looking for enthusiastic and customer-focused individuals to join our Customer Support team in Hyderabad. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with queries, resolving issues, and ensuring a smooth customer experience. Key Responsibilities: Respond to customer queries via phone, email, or chat in a professional and timely manner. Resolve customer complaints and provide appropriate solutions and alternatives. Maintain a high level of product knowledge to assist customers accurately. Document customer interactions and escalate complex issues to higher support levels when required. Meet individual and team performance targets (e.g., response time, resolution rate, customer satisfaction). Ensure customer satisfaction and provide professional support. Required Skills: Excellent communication skills in English (verbal and written). Strong problem-solving skills and a customer-centric attitude. Ability to handle customer interactions with patience and empathy. Basic computer knowledge and ability to navigate systems and tools. Eligibility: Education: Any Graduate (Freshers welcome). Experience: 0 to 6 months in customer support, call center, or related roles. Location: Candidates must be currently residing in or willing to relocate to Hyderabad. Job Type: Full-time Pay: ₹12,617.66 - ₹33,615.42 per month Schedule: Day shift Morning shift Work Location: In person