Sr. Customer Support Executive

Job Title: Customer Service Executive – International Process- Voice Process

Department: Customer Support

Location: Noida Sector 63

Experience:

Min 6 months of experience in an international voice or non-voice process preferred.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Resolve customer queries, complaints, and requests in a timely and professional manner.
• Provide accurate information about products and services.
• Maintain customer records and update databases with the latest information.
• Follow standard operating procedures (SOPs) and quality guidelines.
• Meet performance targets such as call handling time, quality scores, and customer satisfaction.
• Collaborate with team members and supervisors to ensure smooth workflow.
• Escalate complex issues to senior support or relevant departments as needed.

Required Skills & Competencies:

• Excellent verbal and written communication skills in English.
• Strong listening, problem-solving, and interpersonal skills.
• Ability to work in rotational shifts (including night shifts for international processes).
• Basic computer proficiency – MS Office, CRM tools, and typing skills.
• Customer-oriented mindset with a positive attitude.
• Ability to handle pressure and deliver consistent performance.

Educational Qualification:

• Minimum: 10+2 or Graduate in any discipline.
• Preferred: Bachelor’s degree.

Shift Timing:

• Rotational shifts- 6 Days Working.
• One side Cab in the Odd hours Limited to 20KMS range

Salary Range:

• UPTO- 4.2LPA

Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Work Location: In person