Sr. Customer Service Executive - Network Operations & Support

You will be responsible for the following tasks and requirements: **Role Overview:** You will be part of Tata Communications, a company that is redefining connectivity with innovation and intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, Tata Communications envisions a New World of Communications. **Key Responsibilities:** - 4-5 years of total experience in basic Telecommunications network understanding - Knowledge of RF, Microwave, and wireless technology - Experience in fault management with transmission equipment - Understanding of alarms and ability to identify service impact - Fair understanding of Broadband network and ability to identify faulty segments (Access, Backhaul, Core, etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers, and identify maintenance work issues - Good written English and communication skills - Ability to manage field partners for successful field maintenance execution and validation - Ready to work in Australian business hours (1.30AM IST - 10:30AM IST) **Qualifications Required:** - 4-5 years of experience in Telecommunications network understanding - Knowledge of RF, Microwave, and wireless technology - Experience in fault management with transmission equipment - Good written English and communication skills - Ability to manage field partners for successful field maintenance execution and validation - Ready to work in Australian business hours (1.30AM IST - 10:30AM IST) Please note that the routine and proactive maintenance tasks include: - Network at Risk, Field Tickets, Change Request creation - Field work order creation and liaising with contractors - Technical support tech for on-site works - Perform pre & post modem checks - Dropbox monitoring - Review and validate completed works - Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list) - Create/close emergency change request - Perform pre & post modem checks, status checks, and confirm resolution - Perform modem swap back-end activities You will be responsible for the following tasks and requirements: **Role Overview:** You will be part of Tata Communications, a company that is redefining connectivity with innovation and intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, Tata Communications envisions a New World of Communications. **Key Responsibilities:** - 4-5 years of total experience in basic Telecommunications network understanding - Knowledge of RF, Microwave, and wireless technology - Experience in fault management with transmission equipment - Understanding of alarms and ability to identify service impact - Fair understanding of Broadband network and ability to identify faulty segments (Access, Backhaul, Core, etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers, and identify maintenance work issues - Good written English and communication skills - Ability to manage field partners for successful field maintenance execution and validation - Ready to work in Australian business hours (1.30AM IST - 10:30AM IST) **Qualifications Required:** - 4-5 years of experience in Telecommunications network understanding - Knowledge of RF, Microwave, and wireless technology - Experience in fault management with transmission equipment - Good written English and communication skills - Ability to manage field partners for successful field maintenance execution and validation - Ready to work in Australian business hours (1.30AM IST - 10:30AM IST) Please note that the routine and proactive maintenance tasks include: - Network at Risk, Field Tickets, Change Request creation - Field work order creation and liaising with contractors - Technical support tech for on-site works - Perform pre & post modem checks - Dropbox monitoring - Review and validate completed works - Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list) - Create/close emergency change request - Perform pre & post modem checks, status checks, and confirm resolution - Perform modem swap back-end activities