Sr. Customer Service Executive

Job Description

We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription process in our Health Tech company. The ideal candidate will have 4+ years of experience in healthcare customer service, with a strong understanding of patient centricity, prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and its clients, providing efficient and accurate support. KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound calls to both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently. Key Requirements: ● 3-5 experience in customer service within the Medical & Healthcare Industry is preferred. ● Excellent verbal and written communication skills. ● Strong problem-solving and analytical abilities. ● Ability to manage multiple customer interactions effectively. ● Handle customer complaints, and provide appropriate solutions and alternatives within the time limits ● A proactive attitude and a commitment to delivering exceptional customer service. Preferred Qualifications: ● Experience in telemedicine, online pharmacies, or US healthcare customer support. ● Familiarity with insurance claims processing and prior authorization workflows. ● Knowledge of e-prescribing platforms and US pharmacy network ● Ability to work in a fast-paced and regulated environment ● Min Graduate Job Types: Full-time, Permanent Pay: Up to ₹500,000.00 per year Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 9315184015