Dams Consulting

We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription process in our Health Tech company. The ideal candidate will have 4+ years of experience in healthcare customer service, with a strong understanding of patient centricity, prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and its clients, providing efficient and accurate support. KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound calls to both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently. Key Requirements: ● 3-5 experience in customer service within the Medical & Healthcare Industry is preferred. ● Excellent verbal and written communication skills. ● Strong problem-solving and analytical abilities. ● Ability to manage multiple customer interactions effectively. ● Handle customer complaints, and provide appropriate solutions and alternatives within the time limits ● A proactive attitude and a commitment to delivering exceptional customer service. Preferred Qualifications: ● Experience in telemedicine, online pharmacies, or US healthcare customer support. ● Familiarity with insurance claims processing and prior authorization workflows. ● Knowledge of e-prescribing platforms and US pharmacy network ● Ability to work in a fast-paced and regulated environment ● Min Graduate Job Types: Full-time, Permanent Pay: Up to ₹500,000.00 per year Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 9315184015