Sr. Claims Associate- Patient Calling

Create the future of e-health together with us by becoming a Claims Management Associate- Patient Calling

What You Can Expect From Us

• A safe digital application and a structured and streamlined onboarding process.
• An extensive group health and accidental insurance program
• Our progressive transportation model allows you to choose: You can either receive a self-transport allowance, or we can pick you up and drop you off on your way from or to the office.
• Subsidized meal facility.
• Fun at Work: tons of engagement activities and entertaining games for everyone to participate.
• Various career growth opportunities as well as a lucrative merit increment policy in a work environment where we promote Diversity, Equity, and Inclusion.
• Best HR practices along with an open-door policy to ensure a very employee friendly environment.
• A recession-proof and secured workplace for our entire workforce.
• Ample scope of reward and recognition along with perks.
  

Key Responsibilities

• Make outbound calls to patients to follow up on unpaid balances as part of soft collections.
• Explain charges, deductibles, co-pays, and insurance denials in a clear and professional manner.
• Respond to inbound calls and voicemails from patients regarding their billing statements or payment queries.
• Set up payment plans where applicable and escalate complex issues to the appropriate team.
• Document all interactions in the billing system accurately and thoroughly.
• Ensure compliance with HIPAA regulations and company policies during all patient interactions.
• Collaborate with internal teams (billing, coding, payment posting) to resolve disputes or patient concerns.
• Maintain a call schedule (e.g., one patient per week for six weeks) as per the soft collections strategy.
• Meet or exceed assigned call volume, quality, and collection targets.
  

Required Skills & Qualifications

• Minimum 1 year of experience in US healthcare Revenue Cycle Management or patient calling.
• Strong knowledge of medical billing, patient statements, and insurance basics (EOBs, denials, adjustments).
• Excellent verbal communication skills with a patient-centric and empathetic approach.
• Comfortable handling difficult or sensitive conversations while maintaining professionalism.
• Familiarity with billing software or EMR systems (e.g., Athena, eClinicalWorks, Epic) is a plus.
• Strong data entry and documentation skills.
• Willing to work US Shift.
  

We create the future of e-health.