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WNS Holdings
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Sr. Associate - Voice

Sr. Associate - Voice

WNS Holdings

2 - 7 years

4 - 9 Lacs

Navi Mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

Voice Process ticketing galileo sabre amadeus gds

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Job description: Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies),etc. Microsoft Office application skills, including Outlook, and Excel Ability to handle/diffusedifficult or irate customers effectively; ability to set expectations and deliver information in a positive way Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs Excellent fluency in English - Proficiency & Comprehension (spoken and written) Qualifications Graduates/Under Graduates

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

347 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Sr. Associate - Voice

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