Sr Associate IS Bus Sys Analyst

ABOUT THE ROLE

Role Description:

In this role you will join Amgens Global Commercial Operations & Corporate Functions Technology organization as a Sr Associate IS Business Analyst. You will support US Commercial contract development and pricing processes across Salesforce and Conga CPQ/CLM by gathering requirements, writing clear user stories and acceptance criteria, supporting Agile delivery ceremonies, assisting with testing/UAT, and maintainingaccurate documentation. You will collaborate with Product Managers, Business Stakeholders, Engineering, and UX to ensure solutions meet business needs and quality standards.

You will be part of a team specifically focusing on Global CRM capabilities. Amgen is using fully integrated and best-in-class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Conga CLM and CPQ.

Roles & Responsibilities:

• Assist in the design and implementation of test strategy and automation frameworks for Salesforce & Conga CLM/CPQ

• Own test plans and acceptance criteria for user stories; partner with engineers and product to define coverage

• Create and maintain test documentation, traceability, and environment/configuration notes

• Build lightweight test harnesses/POCs to validate automation approaches and edge cases

• Develop and run UI, API, and Apex/unit automated tests; maintain data-driven and end-to-end suites

• Reproduce, isolate, and document defects; collaborate on fixes and verify resolutions

• Translate business/technical requirements into clear test cases (positive, negative, and boundary scenarios)

• Lead the execution of unit, integration, regression, and smoke tests; track coverage and flakiness

• Assist in defect triage and prioritization, log actionable bugs with steps, data, and evidence

• Manage test data and sandbox environments (seeding, refreshes, SOQL checks) to ensure reliable runs

• Use CI/CD pipelines to run automated suites and enforce quality gates; support release readiness and post-deploy smoke tests

Basic Qualifications and Experience:

• Masters'/Bachelor's degree (or equivalent) in Business Analytics, Information Systems or a relevant field of study and 8 years of Salesforce/Conga CPQ and CLM implementation.

Functional Skills:

Must-Have Skills:

• Experience working in Agile (Scrum/SAFe) using Jira and Confluence.

• Ability to write clear user stories, acceptance criteria, and process documentation.

• Understanding of Salesforce capabilities (Sales/Service Cloud, Lightning).

• Hands-on experience or strong familiarity with Conga CPQ and/or CLM.

• Strong communication skills and ability to collaborate with technical and non-technical stakeholders.

Good-to-Have Skills:

• Hands-on experience supporting system integration and data flow across Salesforce and Conga CPQ/CLM platforms.

• Demonstrated understanding of Contract Lifecycle Management (CLM) processes, including onboarding of new workflows and stakeholders.

• Ability to contribute to functional design efforts such as process mapping, configuration documentation, and collaboration with technical teams on implementation planning.

• Willingness to support post-implementation activities, including issue troubleshooting, documenting user-facing materials, and helping ensure adoption success.

Professional Certifications:

• SAFe for Teams (preferred).

• Leading SAFe (preferred).

• Conga CPQ and/or CLM (preferred).

• Salesforce Administrator (preferred).

Soft Skills:

• Able to work under minimal supervision

• Skilled in providing oversight and mentoring team members

• Demonstrated ability in effectively delegating work

• Excellent analytical and gap/fit assessment skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills