Sr. Associate IS Analyst

In this vital role you will join a collaborative team implementing and supporting the Integrated case management systems on existing & future technologies.

In this role, you will wear multiple hats including requirement gathering, implementation and analyze and resolve issues with case intake and data transfer across integrated systems.

Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data.

• Design & development activities and deploy applications to support GxP system
• Evaluate tasks for automation feasibility using RPA (UiPath), intelligent automation (GenAI) tools.
• Engage with stakeholders to understand business processes and pain points where automation can reduce effort, increase accuracy, or improve turnaround time.
• Collaborate with business Subject Matter Experts and Technology Teams to develop test plans and scenarios to ensure robust validation of system updates, patches and new features
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Maintain detailed documentation of software designs, code, and development processes
• Collaborate with business analysts and senior developers to propose automation use cases backed by clear value and impact.

Basic Qualifications:

• Masters degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Bachelors degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience.

Preferred Qualifications:

Must-Have Skills:

• Ability to design, develop, and maintain automation workflows using UiPath or other RPA tools (e.g., Automation Anywhere, Blue Prism).
• Knowledge of how RPA tools automate repetitive tasks, manage bot execution, handle exceptions, and log actions effectively.
• Experience with business analysis, writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Hands-on experience with the ITIL framework and methodologies like (Scrum)
• Experienced AI, ML, LLM & Python
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control

• Experience in HP ALM, JIRA, Visio and document management systems (e.g. Veeva)
• Experience with cloud platforms.
• Excellent problem-solving skills.
• Collaborative spirit and effective communication skills to seamlessly work in a cross-functional team.
• Experienced in managing GxP systems and implementing GxP projects
• Ability to explain technical concepts to non-technical clients

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals