Sr. Associate IS Analyst

In this vital role you will be part of the Product Team responsible for completing the digital roadmap strategy, ongoing design, development, management, and optimization of Amgen Operations Electronic Lab Notebook (ELN) and Instrument Data Acquisition Platform.

The ideal candidate will have an excellent grasp of the technology for Lab applications with a passion for fostering innovation and excellence in the biotechnology industry. Strong preference will be given to candidates with experience working in ELN Applications, Enterprise Application Integration, end-to-end data and process harmonization, as well as handling the seamless integration of Lab Instrument data to various enterprise business applications. This individual will also be engaging with key vendors and partners with collaborators orchestrating the implementation of solutions that enable next generation lab processes including simulations, machine learning and knowledge management.

The ideal candidate will have a solid understanding of the end-to-end software development lifecycle, technical product ownership, business analysis, Scaled Agile framework, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

• Develop and Maintain solutions for Operations Enterprise Lab Information Management solutions, including Biovias Holistic Lab ELN Platform.
• Support alignment of business processes with Holistic Lab ELN, Product Life Cycle Management (PLM), and Big Data technology capabilities by working with multi-functional representatives across Operations and sites.
• Develop and implement business process improvements to consistently enhance efficiency and effectiveness.
• Monitor, solve, and resolve issues related to case intake and case processing across multiple systems.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Ownership in the development of test plans, scenarios to ensure robust validation of system updates, patches and new features
• Perform regression & functional testing to verify the changes do not negatively impact existing system functionality
• Work with other Amgen infrastructure teams to stand up various infrastructure environments (DEV/TEST/PROD) in the cloud or on-prem

• Masters degree with 1-3 years of Life Science/ Biotechnology/ Pharmacology/Information Systems experienceOR
• Bachelorsdegree with 3-5 years of Life Science/Biotechnology/ Pharmacology/Information Systems experience

Must-Have Skills:

• Experience in user requirements and acceptance criteria in agile project management systems such as JIRA and identification and execution of scripts.
• Good communication skills and the ability to work with Product Managers and business collaborators to define scope and value for new developments
• Hands-on experience with the ITIL framework and methodologies like (Scrum).
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control
• Proven leadership skills with the ability to multitask and lead simultaneous software/hardware lifecycle projects
• Partner with vendors and other team members to troubleshoot problems, test new software versions, and secure long-term solutions for Platform roadmap

• Hands-on experience in HP ALM, JIRA, Confluence, document management systems (e.g., CDOCs) and Service Now.
• Experience in management of test plans, test protocols, defect management, and requirements traceability matrix
• Experience of Continuous Integration and Continuous Delivery methodology
• Ability to work independently, excellent problem solving and professional written communications skills.
• Strong customer focus with ability to work closely with business collaborators to advance their organizational goals
• Experience working in a globally distributed enterprise application platform within the Lab solution landscape including ELN, inventory management, MES and scientific analysis tools
• Worked in a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for GxP software validation.

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Ability to work effectively with global, virtual teams.
• Excellent analytical and troubleshooting skills.
• Ability to manage multiple priorities successfully.
• Strong presentation and public speaking skills.
• Strong verbal and written communication skills.
• High degree of initiative and self-motivation.