Sr. Associate IS Analyst

What you will do

As a Sr Associate IS Analyst, you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting existing & future technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analysis to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient adverse event flow to critical safety operations.

Roles & Responsibilities:

• Monitor, solve, and resolve issues related to adverse event distribution processing across multiple systems.
• Conduct detailed investigations into system disruptions, data anomalies, or processing delays and implement corrective and preventive measures.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Design and maintain dashboards, reports, and analytics to monitor system performance and identify trends or areas of improvements.
• Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.
• Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.
• Collaborate on the development of test plans, scenarios to ensure robust validation of system updates, patches and new features
• Perform regression testing to verify the changes do not negatively impact existing system functionality
• Support the creating and implementation of automated testing frameworks to improve efficiency and consistency
• Support compliance with Key Control Indicators (KCI) and chips into overall process governance
• What we expect of you

Basic Qualifications and Experience:

• Masters degree and 1 to 3 years of experience in Computer Science, IT or related field OR
• Bachelors degree and 3 to 5 years of experience in Computer Science, IT or related field OR
• Diploma and 7 to 9 years of experience in Computer Science, IT or related field

Functional Skills:

Must-Have Skills:

• Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.
• Experienced in database programming languages using SQL.
• Experience with File transfer processes and tackle stuck or delayed files.
• Collaborative spirit and effective communication skills to seamlessly work in a cross-functional team.
• Experienced in Agile methodology
• Hands-on experience with the ITIL framework.
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control.

Good-to-Have Skills:

• Experience with API integrations such as MuleSoft, Data Bricks platforms.
• Experience with programming languages such as Python.
• Experienced in managing GxP systems and implementing GxP projects.
• Extensive experience with Software Development Lifecycle (SDLC).
• Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements.
• Familiarity with cloud technologies such as AWS, Azure.
• Ability to explain technical concepts to non-technical clients.
• High Level Understanding on Pharmacovigilance Terminologies or R&D IT process
• Experience on any existing PV system like ARGUS, arisG,.. is added advantage.

Professional Certifications:

• SAFe for Teams certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Excellent leadership and strategic thinking abilities
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Ability to deal with ambiguity and think on their feet

Shift Information:

This individual contributor position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.