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Sr Associate Consultant

Sr Associate Consultant

Infosys

0 years

0 Lacs

Bengaluru East Karnataka India

Posted:14 hours ago| Platform:

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Skills Required

itil management service servicenow jira deployment support azure oracle configuration coordination saas salesforce integration troubleshooting automation appdynamics datadog splunk devops certification

Work Mode

On-site

Job Type

Full Time

Job Description

Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) Hands on experience in change and deployment management in non-production as well as production environments Internal and external could service support (PCF, Azure Oracle Cloud) – Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, SaaS Platform support (HPS/Salesforce/Oracle etc.) – Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance, Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium. Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds) Knowledge on DevOps pipelines, tool chains and their integration ITIL V3 or V4 certification is an added advantage.

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Infosys

www.infosys.com

IT Services and IT Consulting

Bangalore Karnataka

10001 Employees

2531 Jobs

Key People

Salil Parekh

CEO & Managing Director
Richard Lobo

Executive Vice President and Head of Human Resources
Kiran Kumar

Senior Vice President and Head of Digital Services

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Sr Associate Consultant