Sr. Analyst - Jira, Confluence

About Business line/Function:

• Factories Services is a team responsible for providing production services to different Dev/APS teams.
• Supports Tools like Jira, Confluence, Jira Align.
• Manage non-production environments of multiple trading applications
• Support monitoring platforms like Geneos and Dynatrace
• Crisis and Command center for Critical Incidents and communications.

Resource hired through this JD will be responsible for managing and supporting functional/APS support of the tools like Jira/Confluence etc. Providing day-to-day user support and fixing production issues concerning the tools.

Responsibilities

Atlassian Jira set-up & configuration (Installation, security, Administration, Plug-ins, JIRA Rest APIs knowledge)

Atlassian Confluence set-up & configuration (Installation, security, Administration, Plug-ins, Confluence Rest APIs knowledge)

Integration of JIRA & Wiki with other Atlassian Tools (Bitbucket/Jenkins/Bamboo)

Knowledge on Ansible/Groovy Scripting/Script Runner

Liaising with Infrastructure and IT Security teams to open appropriate ports and routes

Writing automation scripts (Unix Shell / Windows PowerShell / Python)

Mange the platform/tools in run mode Jira and Confluence (non-inclusive list below)

Onboarding applications / users to central platform

Support application teams for platform related issues/performance tuning

Tool Administration, version / plug-in upgrade testing, roll-out

Set-up and run housekeeping jobs (clean-up, archive etc.)

Help optimize the end-to-end process

Knowledge of file transfer protocols like CFT, FTP and SFTP.

Delivery focused and positive problem-solving attitude

Good experience with Ansible

Good experience in automation using Ansible, Python and Jenkins

Desire to learn new technologies

Being able to translate business requirements into actionable tasks

Strong time management and prioritization

Experience in setting up KPIs and reports to measure platform and service performance

Able to demonstrate initiative and flexibility.

Fluent in English.

Degree educated.

Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).

Experience with Atlassian products (Jira, Confluence, Jira Align) & Jenkins

Experience architecture design, configuration management, system setup (Linux/ RedHat).

Provide high quality, efficient support services to business users while adhering to support standards, as determined by support management.

Investigate incidents and determine root causes in application (web front-end, JVM...), databases (Oracle) and system (Linux).

Upgrade activities of different tools.

• Incident Management and Reporting.

Production Support Experience

Performance Management

Bachelor or higher degree

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Decision Making

Organizational skills

Ability to deliver / Results driven

Transversal Skills:

Ability to understand, explain and support change

Analytical Ability

Ability to inspire others & generate people's commitment

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years