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Spoc Executive

HealthIndia Insurance TPA Services

0 - 1 years

1 - 2 Lacs

mumbai

Posted:None| Platform:

Apply

Skills Required

communication skills time management skills multitasking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Strong Communication with Insurance Companies:

Call assigned Insurance Companies for general discussions to ensure smooth communication and collaboration.

Timely Case Closures:

Assign NNR (Number Not Reachable) cases to callers for timely closure.
Ensure that 'To Be Contacted' cases are closed within 2 hours of registration.
Ensure that all 'Re-call' cases, including those involving language barriers, are attended promptly.

QC Fail Closure:

Proactively check and ensure that all 'QC Fail' cases are closed on the same day.

Optimum Utilization of Doctors:

Ensure optimum utilization of assigned doctors and monitor their target achievements.

Guidance for IC Companies:

Guide Insurance Companies and their employees or agents on the HI escalation matrix, tele-video internal processes, and insurance portal usage.

Data Sharing:

Ensure daily & correct MIS is shared with insurance companies

Required Skills & Qualifications:

Strong communication and interpersonal skills.
Excellent time management and organizational skills.
Ability to multitask and meet deadlines.
Knowledge of internal processes and systems (e.g., HI escalation matrix, insurance portals).
Ability to handle sensitive and confidential information.

Salary: 15k to 20k

Need Insurance Background

Qualification: Graduation mandatory

Address:406-412, Neelkanth Corporate IT Park, 4th Floor, Kirol Road/ Village,

Vidyavihar Society, Vidyavihar (West), Mumbai 400086.

Maharashtra, India

kindly drop cv: 7900114972 or ashish.gamare@healthindiatpa.com

Regards

Ashish Gamare

Job Type: Full-time

Work Location: In person

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