Specialist Software Engineer (C++, Contact Centre Domain)

So, what’s the role all about?

Senior Specialist Software Engineer

How will you make an impact?

• Apply a strong understanding of software development best practices, principles, and standards throughout the development lifecycle.
• Write clean, efficient, and high-quality code that adheres to coding standards and software engineering best practices.
• Stay current with the latest trends, technologies, and methodologies in software development and incorporate them into project work.
• Provide technical guidance and support to team members, helping to resolve complex technical challenges.
• Conduct thorough code reviews and provide constructive feedback to ensure code quality and maintainability.
• Demonstrate deep knowledge of modern strong expertise in

  .NET technologies

  and

  C++ standards

  , along with a solid understanding of object-oriented design principles, design patterns, and software architecture.
• Work on large-scale applications and manage complex codebases effectively, leveraging strong knowledge of

  algorithms and data structures

  .
• Optimize application performance and use profiling and debugging tools to identify and address bottlenecks and issues.
• Utilize

  AWS cloud services

  for application development, deployment, and monitoring. This includes working with services such as

  EC2, S3, Lambda, CloudWatch, RDS

  , and

  ECS/EKS

  .
• Design and implement cloud-native or cloud-migrated solutions using AWS architecture best practices.
• Collaborate effectively with cross-functional teams and exhibit strong communication and interpersonal skills.
• Manage and track project timelines to ensure timely delivery of milestones and project goals.
• Promote and enforce adherence to software development best practices within the team.
• Mentor and coach junior developers, supporting their professional development and technical growth.

Have you got what it takes?

• Bachelor’s degree in

  computer science

  ,

  Software Engineering

  , or a related field.

• 8 to 12 years of professional experience

  in software development using

  .NET

  and

  C++

  technologies.
• Strong understanding of

  Object-Oriented Programming (OOP)

  principles and experience applying

  design patterns

  in real-world scenarios.
• Hands-on experience in

  telephony systems

  , including

  VoIP

  ,

  media streaming

  ,

  SIP signaling

  , and

  RTP

  protocols.
• Deep knowledge of

  software development best practices

  , including design principles, testing strategies, version control, and continuous integration.
• Experience in

  database design and development

  using

  SQL Server

  or similar relational database systems.
• Proficient with development tools such as

  Visual Studio

  ,

  Git

  , and

  JIRA

  .
• Strong analytical and

  problem-solving skills

  , with a focus on performance and scalability.
• Excellent

  verbal and written communication skills

  , with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Proven ability to work

  independently

  as well as collaboratively in a team-oriented environment.
• Self-motivated, detail-oriented, and committed to continuous learning and improvement.

Nice to Have:

• Experience working with

  public cloud platforms

  , preferably

  AWS

  .
• Hands-on experience in developing and deploying applications.
• Practical understanding of

  microservices architecture

  and distributed systems.
• Familiarity with

  Contact Center as a Service (CCaaS)

  platforms and

  Automatic Call Distribution

  (ACD) systems.
• Working knowledge of

  Agile/Scrum software

  development methodologies.
• Experience with

  C++, C#, .NET, and .NET Core

  for modern application development.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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