Specialist, SC Customer Service

ams OSRAM

3 years

0 Lacs

Gurgaon Haryana India

Posted:3 days ago| Platform:

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Skills Required

service sap logistics finance support reporting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:

Fully responsible for taking care of OEM customers’ inquiries.
Communicate with customers to get their orders/delivery requests booked in SAP on timely base, manage the change if any.
ommunicate with sales, supply chain, logistics and finance team to make sure of smooth order to cash process.
Follow up customer complaints and maintain customer satisfaction level.
Follow up customer’s reasonable requirement to provide value-added service.
Support sales team with reporting and other inquiries etc.

Profile description:

At least 3 years of working experience, preferably in a customer service or sales operations role.
Bachelor’s degree, preferably in business or commerce or related.
Good communication skills.
Good SAP knowledge is preferred.
Fluent in oral and written English.
Good sense of responsibility & service attitude, team spirit.

Soi Kim Kee

suki.kee@ams-osram.com

+65 () 62402395

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