As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio. Fully responsible for taking care of OEM customers’ inquiries. Communicate with customers to get their orders/delivery requests booked in SAP on timely base, manage the change if any. ommunicate with sales, supply chain, logistics and finance team to make sure of smooth order to cash process. Follow up customer complaints and maintain customer satisfaction level. Follow up customer’s reasonable requirement to provide value-added service. Support sales team with reporting and other inquiries etc. At least 3 years of working experience, preferably in a customer service or sales operations role. Bachelor’s degree, preferably in business or commerce or related. Good communication skills. Good SAP knowledge is preferred. Fluent in oral and written English. Good sense of responsibility & service attitude, team spirit.
As a part of the Business Unit Automotive & Speciality Lamps, you will play a crucial role in supporting our vision and strategy to enhance our leading position in the automotive lighting market for OEM and Aftermarket segments. Being a global leader in automotive lamps - both traditional and LED applications, we offer cutting-edge LED lighting products to esteemed global OEM customers, incorporating exchangeable LED light sources. Furthermore, we are dedicated to exploring new growth avenues in the Aftermarket through our automotive care and equipment portfolio. Your responsibilities will include establishing ACE and Fixture sales channels for the OSRAM India AM AFTM business through the recruitment of new distributors, ideally bringing in new channels as well. You will be tasked with identifying and seizing new business opportunities within the OES channel. Additionally, you will oversee the day-to-day ECOM business operations by effectively managing online players and Osram authorized resellers. Customer training will be a vital aspect of your role, where you will conduct extensive training sessions on the premium ACE/Fixture products offered by OSRAM. By creating a sales mindset among customers through compelling sales arguments, you will strive to achieve target goals for the allocated products and channels. Ensuring the timely submission of statutory documents and sales plans for your region, both monthly and for new products, will be part of your routine tasks. Collaboration with Supply Chain Management (SCM) to monitor stock supplies/replenishment, as well as with Customer Service (CS) for order processing, allocation, and billing within the region, will also fall under your purview. You will be responsible for the timely submission of all credit and defective claim documents with the requisite supporting materials to CS, maintaining copies for your records. Furthermore, you will be entrusted with implementing and overseeing all Marketing Communication (Marcom) plans and activities within your designated area. The ideal candidate for this role should hold a Bachelor's degree in a relevant field, with a preference for a Master's degree or MBA, along with 8-12 years of experience in a similar domain. Your expertise in Channel Sales within the Automotive Aftermarket, specifically in areas such as Accessory/Tuning/OES/ECOM, will be instrumental in driving the success of the business. Your proficiency in building relationships and fostering strategic partnerships with Distributors, Wholesalers, Retailers, Garages, and ECOM OES players will be key to achieving the set objectives and enhancing market presence.,