Specialist - Quality Services

Job Description

As part of a global team, you will be the second level contact to support our commercial organizations/customer facing functions with quality & regulatory knowledge for our global Life Science product portfolio. You will assist and advise our customers on quality and regulatory topics such as but not limited to providing consultative services and documentation support. You will interact with various internal functions (e.g. Quality, Regulatory, Business) to come up with resolution to address our customers Quality (Q) & Regulatory (R) related inquiries. Being the interface between customers and our internal functions, you will give advice to our customers as well as our internal stakeholders, explain complex topics including to non-experts and support the development of market leading solutions. Create/Continue to improve our digital solutions and workflows with aim to achieve better customer satisfaction. As a Subject Matter Expert for a specific group of product portfolio and/or Quality/Regulatory topic, you will drive the continuous improvements and implementation of digital workflows to improve our service level support. Who You Are: Masters Degree in Life Sciences, Chemistry, Biology, or equivalent. Minimum 4 years professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or related industry. Good understanding of quality & regulatory guidelines is a plus especially for pharmaceutical raw materials (e.g. Excipient & API). Digital savvy in using digital tools are necessary and important in daily work. Proficiency in using relevant software applications such as SFDC, SAP & Microsoft 365. Act as a voice of our customers by advocating the importance to support when necessary and work with relevant stakeholders to find feasible solutions to resolve challenges faced. Global mindset and willing to attend global calls outside office hours (e.g. night calls). APAC regional exposure experience will be an added advantage.