Specialist, Orchestration Client Management

3 - 7 years

0 Lacs

Posted:6 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The role is responsible for supporting the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management. You will own and drive the execution of processes, working closely with country Client Management, other stakeholders, and the value chain to deliver excellent client service. Your goal will be to get clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Additionally, you will support the country Client Management and Business on the client portfolio to ensure strong client delivery execution. It is crucial to ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management, and Business with regular engagement regarding business priorities, issues, and address any gaps. You will also drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Key Responsibilities **Strategy:** - Act as a service partner, collaborating with Client Management, RMs, Product Sales, Operations, and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients. - Deliver excellent service against agreed service standards, delivery standards, and minimal error rates. **Automation and Streamlining:** - Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. - Adherence to changes in line with the Client Management and OCM CoE destination model and DOIs. **Business:** - Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management, and Business with regular engagement regarding business priorities, issues, and address any gaps. - Provide quality support to Client Management and Relationship Managers (RMs) on all documentation related matters. **Processes:** - Support the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management for the portfolio supported. - Proactively manage the day-to-day maintenance activities of the client accounts. - Own and drive execution of processes, working closely with country Client Management, other stakeholders, and the value chain to deliver excellent client service. - Adhere to first-time-right principles. - Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. - Undertake ad-hoc duties when delegated by Line Manager and OCM CoE Head. - Demonstrate strong knowledge of client needs for the assigned client portfolio. - Build trust and strong account management support to country Client Management. - Engage and coordinate with internal stakeholders for standard documentation requirements. - Identify processing risks or inefficiencies and implement appropriate changes. - Ensure document deficiencies are minimised and rectified in a timely manner. - Escalate or enforce compliance requirements and follow internal controls and procedures. - Work closely with country Client Management, Product, and Ops units to achieve suitable outcomes for clients. - Ensure all facilities are set up in accordance with client instructions. - Support country Client Management and RM in client account activity reviews. - Manage flow maintenance activities as assigned to ensure portfolio quality. **People & Talent:** - Provide effective orientation/guidance to new joiners on the bank's policies/procedures/processes. - Develop and implement a personal learning plan with the team manager. **Risk Management:** - Awareness and understanding of the regulatory framework. - Comply with applicable Money Laundering Prevention Procedures. - Proactively manage risks and establish/monitor controls to improve the overall state of the risk management framework. **Governance:** - Ensure due diligence on document safekeeping and data confidentiality. - Ensure compliance with internal policies, credit policies, external policies, regulatory, and statutory requirements. - Undertake periodic self-assessment on key controls. - Highlight significant issues/errors to team leader. **Regulatory & Business Conduct:** - Display exemplary conduct and live by the Group's Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. - Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. **Key stakeholders:** - Client Management teams. - GBS Hub teams. - Account Opening Teams. - Front Office RMs. - Product Partners. - Process Owners. - Legal. - Credit & Risk teams. - Operational Risk. - CFCC. **Skills And Experience:** - Strong ability to positively influence stakeholders. - Ability to positively engage and build rapport with stakeholders. - Strong writing and presenting skills in English. - Problem solver with a strong drive to deliver. - Ability to work independently and cope with pressures from tight deadlines. - A team player with good interpersonal skills. **Role Specific Technical Competencies:** - Manage Conduct. - Manage Risk. - Manage People. - Operational. - Process Management. - Data Conversion and Reporting. - Business / Product Knowledge. About Standard Chartered: We're an international bank striving to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you. Join us in driving commerce and prosperity through our unique diversity. What We Offer: - Core bank funding for retirement savings, medical and life insurance. - Time-off including annual leave, parental/maternity, sabbatical, and volunteering leave. - Flexible working options. - Proactive wellbeing support. - Continuous learning culture. - Inclusive and values-driven organization. When you work with us, you'll see how we value difference and advocate inclusion. Together, we do the right thing, never settle, and are better together.,

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