Specialist, Customer Experience

Global Industrial

2 - 6 years

4 - 8 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

relationship management manager client servicing claims billing genetics sales process private label customer experience stakeholder management material handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the entire interaction with customer and provide total resolution for their needs.
Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
Investigate and resolve customer inquiries related to their orders or shipments.
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
Provide product information, estimated time of delivery.
Update systems and document all interactions with customers, associates, and partners.
Help customers navigate Company s website and online ordering.
Be an expert on s products and solutions helping the customer by creating Quotes and placing Orders as per customers requirements.
Provides pricing and availability of our product to customers.
Requests and coordinates discounted prices on orders.
Inputs all sales orders as a result of customer negotiations.
Sells additional product through suggestive selling techniques.
Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes.

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