Specialist - Administration and Infrastructure

ROLEPURPOSE & OBJECTIVE

1. Thisrole is responsible to coordinate admin services & usersupport, ensure service satisfaction by internal users byefficient deployment of services and connectivity.
2. Tomaintain day to day administrative and infrastructure facilitiesfor assigned branches/clusters
3. Tocoordinate submission of fixed assets reconciliation reports ofassigned branches in coordination with Branch Managers
4. Toserve as Single Point of Contact (SPOC), for all compliancerelated submission Ho/RO for inspections and audits (rentalagreements, TL and S & E Act)

• Respondand resolve complaints received from branches concerning repairs& maintenance of assets for their allocated branches/premises in coordination with vendors
• Arrangefacilities and manage events as required by the departments attheir allocated premises

• Customer(Both Internal & External)

• Maintaina professional relationship with Landlords and vendors andcoordinate for any admin & infra related documentationrequired at regional levels.
• Liaisewith statutory bodies Only Shops and Establishments /Trade Licenses (if required)

• InternalProcess

• EnsureSignage maintenance, matters related Trade License, and Shops &Establishment Act are managed professionally
• EnsureBroadband installation and maintenance of the same incoordination with IT.
• Managevendor responsible for maintenance of office maintenanceincluding pantry
• Schedulingand development of work force to maintain highest standard ofcleanliness and hygiene
• Reportingbranch's admin related matters to supervisor as per escalationmatrix
• Adhereto timelines all official communications & documentationssuch as contracts, agreements and compliance

• Innovation& Learning

• Tocoordinate for goal setting, target and performance rewards forAdmin & Infra team for their admin related compliance androutine works.

1. MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Bachelorsdegree in any specialization

Functional Skills

• Thoroughknowledge of facility management, must have handled vendors andworked on renovation site. Understanding of utility providers
• Proficientin MS Word, Excel & Power

Behavioral Skills

• Musthave worked in a team with specific contribution (measurable)
• Goodwritten communications, and professional vocabulary
• Mustpossess acceptable Interpersonal Skills, and display maturity

Competencies

• DecisionMaking
• Planning& Organizing
• Execution
• Collaboration
• ContinuousImprovement

1. KEYINTERACTIONS

INTERNAL

EXTERNAL

• Businessdepartments
• ITDepartment
• Operations
• Channels

• Vendors
• Landlords