Spares & Service Coordinator

Job brief:

As a spares & Service Coordinator, you will work with clients to provide timely supply of spares & service they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Responsibilities:

• Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.
• Check the spares stock in stores, and if any spares is not available align to get inhouse or at customer site on time.
• Maintaining and developing relationships with key client contacts
• Update our internal databases with information about technical issues and useful discussions with customers
• Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures
• Good understanding of how to integrate and interpret project data to make informed decisions
• Have a proven track record in project set up, scheduling, planning and reporting
• Take responsibility for all relevant paperwork
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

• Proven work experience as a Service Coordinator
• Proficiency with MS Office Suite, particularly MS Excel
• Excellent communication skills and people skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Aptitude in problem-solving