Spanish Language Specialist - Accounts Receivable

2 - 7 years

5 - 14 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Ensure excellent service delivery to both internal and external customers
  • Control Change Management
  • Work effectively with the transitions team for smooth transition of activities
  • 100% adherence and compliance to ISO/ISMS standards • Preparation of KPI reports (Daily/Weekly/Monthly)
  • Prepare or validate various weekly/monthly reports
  • Drive process improvements in relevant areas leading to tangible process benefits
  • Regular meetings with the agencies to seek feedback and address any challenges
  • Flexible to work in a 24/7 environment
  • Assisting Spanish customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling
  • Read and reply to correspondence within SLAs as defined for the specific communication channel
  • Able to work independently with minimal Supervision
  • Suggests process improvements, standardizations and optimizations to business process
  • Effectively work with internal and external stake holders (GBS, HO, Agencies) on results, issues and propose solution

Preferred candidate profile

Need Spanish language certification mandatory.

Graduate - B. Com/Accounting qualifications. Familiarity with accounting principles

3+ years related working experience in F&A - O2C process. Shipping domain experience would be an added advantage. Should be proficient in communicating with customers in Spanish language.

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