Spanish Language Specialist - Accounts Receivable

CMA Cgm

2 - 7 years

5 - 14 Lacs

Navi Mumbai

Posted:2 days ago| Platform:

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Skills Required

Spanish Accounts Receivable Helpdesk Order To Cash Cash Applications

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure excellent service delivery to both internal and external customers
Control Change Management
Work effectively with the transitions team for smooth transition of activities
100% adherence and compliance to ISO/ISMS standards • Preparation of KPI reports (Daily/Weekly/Monthly)
Prepare or validate various weekly/monthly reports
Drive process improvements in relevant areas leading to tangible process benefits
Regular meetings with the agencies to seek feedback and address any challenges
Flexible to work in a 24/7 environment
Assisting Spanish customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling
Read and reply to correspondence within SLAs as defined for the specific communication channel
Able to work independently with minimal Supervision
Suggests process improvements, standardizations and optimizations to business process
Effectively work with internal and external stake holders (GBS, HO, Agencies) on results, issues and propose solution

Preferred candidate profile

Need Spanish language certification mandatory.

Graduate - B. Com/Accounting qualifications. Familiarity with accounting principles

3+ years related working experience in F&A - O2C process. Shipping domain experience would be an added advantage. Should be proficient in communicating with customers in Spanish language.

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