Solutions Implementation Consultant

• Engaging Product Demonstrations Sales:

  Deliver compelling product demonstrations to prospective clients, seamlessly integrating professional services into each sale to showcase value and drive success.

• Customer Onboarding Team Collaboration:

  Coordinate and lead dedicated team meetings with new clients, ensuring smooth installation and configuration of Implementer that lays the foundation for a successful partnership.

• Proactive Customer Support Upgrades:

  Guide existing clients through product upgrades with assurance and expertise, ensuring a seamless experience that enhances system performance.

• Product Health Check Consulting:

  Lead insightful consulting sessions aimed at optimizing customer productivity and ensuring each system s health is at its peak.

• Comprehensive Product Application Support:

  Deliver outstanding technical support and application services to both Implementer customers and our global network of partners.

• Innovative Technical Collaboration:

  Contribute to our RD SCRUM team by offering technical support and creative problem-solving when time permits, playing a vital role in the innovation process.

At PTC, innovative thinking isn t just welcomed it s celebrated. We thrive on smart, passionate team members who are eager to create real impact. If you re ready to make a difference, let s start the conversation.

Requirements - Non-Technical

• Customer-Centric Insight:

  Understand and empathize with customer needs, translating them into detailed Statements of Work that clearly communicate the scope, timeline, and requirements for each project.

• Multitasking Proficiency:

  Excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail.

• Effective Communication Interpersonal Skills:

  Demonstrate confidence through strong verbal and written communication skills and connect effortlessly with internal teams and global clients.

• Independence Accountability:

  Operate independently while aligning with shared team goals and the broader mission.

• Commitment to Customer Satisfaction:

  Always prioritize both internal and external customer satisfaction, ensuring every interaction reinforces our service excellence.

Requirements - Technical

• IBM i Development Expertise:

  Bring direct experience with IBM i environments hands-on experience in RPG, CLI, RDi, and working with VS.Code for IBMi is highly valued.

• Change Management Familiarity:

  Preferably, have experience with change management software, with a special emphasis on PTC Implementer.

Basic Qualifications

• IBM i Development Experience:

  Demonstrated technical skills and hands-on experience in IBM i development.

• Technical Support Software Development Background:

  Proven experience in delivering technical support, offering service-driven solutions, and engaging in software development.

• Language Proficiency:

  Must be fluent in English to effectively collaborate across diverse teams and client bases.
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