Solution Specialist – Academy Team

Location:

Work Hours:

Compensation:

Solution Specialist

Key Responsibilities:

1. Academy Scouting & Onboarding

• Identify, pitch, and onboard new academies and course partners.
• Organize training sessions and guide new academies through the onboarding process.

2. Course & Learning Content Management

• Collaborate with the product team to gather feedback and continuously improve course offerings.
• Identify content gaps and coordinate to launch new courses on the website.

3. Academy Support & Coordination

• Act as the primary point of contact for academy trainers, offering training and resolving technical or process-related issues during course delivery.
• Escalate unresolved technical issues to the QA team.
• Coordinate with internal teams to ensure instructors have the necessary resources and support.

Qualifications & Skills

• Bachelor’s degree in Education, Business, or a related field (preferred).
• Strong communication, presentation, and relationship-building skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment. - Problem-solving mindset with a keen eye for process improvement.
• Basic understanding of online learning platforms and content management is a plus.

What We Offer:

• Opportunity to work with a dynamic, growth-driven team.
• Direct involvement in shaping the learning experiences of thousands of students. - Collaborative environment with room to innovate and grow.