Software Technical Support Specialist

UL Solutions

2 - 6 years

4 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

computer science product management xml debugging plsql management troubleshooting information technology software implementation technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
Provide assistance to existing customers at critical times of the year
Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system s database
To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
Provide training to customers on existing functionality
Draft training documentation both generically for the system and for customer-specific purposes.
Perform additional duties as needed

Bachelor s degree in computer science, Information Technology, or related technical discipline preferred
Minimum one (1) years of experience in software troubleshooting, technical support, or relevant
experience
Minimum two (2) years working in Java development along with experience with relational databases or technical experience is required (in particular SQL & XML), PL/SQL highly desirable
Experience working to effectively troubleshoot, and problem solve. This includes being able to
work independently to analyze the situation, identify obstacles, obtain key pieces of information,
and apply knowledge gained to rectify situations and gain mutual resolution
Ability to learn new technologies while maintaining high levels of performance in a high-pressure
environment
Familiarity with web-based applications and software implementation/configuration
Strong communication, both written and verbal
Ability to build positive and effective relationships with internal teams across all functions
Ability to build and maintain positive and effective relationships with customers
Demonstrate proactivity and a drive to learn and improve
Industry knowledge in the field of Sustainability (both management and reporting) is a plus

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