Software Technical Support Specialist

Job Title: Software Technical Support Executive / Specialist

Location: Kannur
Experience: 1–32Years

Job Summary:
We are seeking a proactive and skilled Software Technical Support professional to provide assistance to clients and internal teams. The candidate will troubleshoot software issues, guide users, and ensure smooth functioning of software applications.

Key Responsibilities:

• Provide timely technical support to end-users via calls, emails, or chat.
• Troubleshoot and resolve software-related issues and escalate when necessary.
• Assist in installation, configuration, and updates of software applications.
• Maintain documentation of technical procedures, common issues, and solutions.
• Collaborate with the development and QA teams to identify and report software bugs.
• Provide training or guidance to clients or internal teams on software usage.
• Monitor system performance and report recurring issues for process improvement.

Skills & Qualifications:

• BCA/ MCA/ BCOM/ MCOM/ BSC CS/ B TECH
• Strong knowledge of software applications, operating systems, and databases.
• Excellent problem-solving and analytical skills.
• Good communication skills to explain technical issues to non-technical users.
• Familiarity with ticketing systems or CRM tools is a plus.
• Patience and customer-oriented approach.

Preferred:

• Previous experience in software support or IT helpdesk roles.
• Knowledge of ERP, CRM, or other enterprise software is an advantage.

Job Types: Full-time, Permanent

Location:

• Kannur, Kerala (Preferred)

Work Location: In person