Software Support & Tele caller

Role Summary

We are looking for a proactive and tech-savvy Software Support Cum Telecaller Executive to join our dynamic team. The ideal candidate will handle inbound and outbound calls, collect and manage leads, provide software support, onboard customers, and deliver live demos for our SaaS product. You will be the voice of the company, ensuring customers have a smooth journey from first contact to successful onboarding.

Key Responsibilities

• Make Telephonic Calls to Prospective Leads
• Follow up on incoming leads and inquiries.
• Explain product features and benefits clearly and persuasively.
• Lead Collection & Qualification
• Collect leads from calls, chats, and web inquiries.
• Maintain accurate records in CRM or lead management system.
• Customer Onboarding Support
• Assist customers step-by-step during their onboarding process.
• Ensure all necessary setup and integration tasks are completed.
• Product Demo Presentation
• Schedule and conduct live demo sessions over Zoom, Google Meet, or WhatsApp.
• Customize demo content as per the industry of the customer.
• Respond to Customer Queries
• Provide real-time support on WhatsApp, email, or calls.
• Escalate technical issues to the development team when necessary.

Requirements

• Proven experience in telecalling, customer support, or SaaS product assistance preferred
• Strong verbal communication in English, Hindi, and Malayalam (preferred)
• Basic computer and software navigation skills
• Customer-first mindset with empathy and patience
• Willingness to work flexible hours if needed

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person