Software Support Specialist

Beckman Coulter

7 - 8 years

9 - 14 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

software support pharma customer handling email support life sciences troubleshooting application software chromatography solution architecting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyzes problems to deliver logical and effective solutions through phone/email support. Site visit as and when required (Travel
Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.
Requirement of Strong troubleshooting skills of software issues is highly desirable.
Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.
Supporting the key KPIs for team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution

The essential requirements of the job include

Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT
Minimum 7-8 years of relevant experience in Lifesciences or related industry.
Excellent communication and conversation skills Verbal and Written Good Documentation Skills and customer handling skills
Need fluency in English.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to travel Ability and willingness to travel, overnight /outstation calls with short notice, if require.

It would be a plus if you also possess previous experience in:

Chromatography, Mass spectrometer softwares,Pharma IT

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