Software Support Specialist

You will be joining a team at Amdocs, a company dedicated to enabling service providers to innovate and provide cutting-edge communication and media experiences. As a Support Specialist, your primary responsibility will be to provide exceptional support for the T-Mobile RF cell site design product. Your key responsibilities will include: - Level 1 and Level 2 Support: - Provide technical support and troubleshooting for RF cell site design product. - Resolve user issues promptly and efficiently. - Escalate complex issues to higher-level support when necessary. - Swagger API Workarounds: - Develop and implement workarounds for Swagger API-related issues. - Collaborate with the development team to ensure seamless integration and functionality. - Training Recordings: - Create comprehensive training recordings for users. - Ensure training materials are up-to-date and accessible. - User Permission Management: - Manage user permissions and access controls. - Ensure security and compliance with company policies. - Training Portal Maintenance: - Maintain and update the training portal with relevant content. - Monitor portal usage and address any issues. - Confluence Page Management: - Update and maintain Confluence pages with accurate and current information. - Collaborate with team members to ensure documentation is comprehensive and clear. Qualifications required for this role: - Bachelors degree in computer science, Information Technology, or related field. - Proven experience in technical support, preferably in telecommunications or RF cell site design. - Strong knowledge of Swagger API and related technologies. - Excellent communication and interpersonal skills. - Ability to create and manage training materials. - Experience with user permission management and security protocols. - Proficiency in using Confluence and maintaining documentation. - Strong problem-solving skills and attention to detail. If you join Amdocs, you will have the opportunity to gain valuable experience and wide knowledge of Software integrative systems. You will also get exposure to advanced technologies and work with multiple channels and diverse areas of expertise. Amdocs is an equal opportunity employer, welcoming applicants from all backgrounds and committed to fostering a diverse and inclusive workforce.,