Software Support Specialist

At SCIEX, one of Danahers 15 operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection. For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, youll find a rewarding role that amplifies your impact on the world and helps you realize lifes potential.SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.Software support specialist will be part of the India software team located in Mumbai and will report to the Service Manager, Mumbai.

Core Responsibilities

Analyzes problems to deliver logical and effective solutions through phone/email support. Site visit as and when required (Travel < 50 PERCENT ) that satisfy customers' requirements.

Maintaining a good knowledge and understanding of SCIEX products, applications, and customers. This will include all hardware, software, applications, and customer-specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.

Requirement of Strong troubleshooting skills of software issues is highly desirable.

Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.

Supporting the key KPI's for the team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution.

The essential requirements of the job include

• Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT.
• Minimum 7-8 years of relevant experience in Lifesciences or related industry.
• Excellent communication and conversation skills Verbal and Written Good Documentation Skills and customer handling skills.
• Need fluency in English.
  

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel Ability and willingness to travel, overnight/outstation calls with short notice, if required.
  

It would be a plus if you also possess previous experience in:

• Chromatography, Mass spectrometer software, Pharma IT.
  

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.