Software Support Specialist

Amdocs

5 - 10 years

15 - 17 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

computer science training software support debugging troubleshooting information technology amdocs software solutions technical support team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.

Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
Contribute in meeting various SLA s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.!

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