Software Support Executive

As an experienced candidate with a minimum of 1+ years in Software Support or hands-on experience with Tally, Marg, Busy, Quick Books, or any other ERP software, your role will involve creating and maintaining a positive and professional learning environment. Your knowledge of the internet, MS Excel, and Word is essential for this role. Your key responsibilities will include: - Providing first-line technical support to software users via phone, email, or chat. - Diagnosing and troubleshooting software-related issues reported by customers. - Guiding customers through step-by-step solutions for software problems. - Escalating complex issues to higher-level technical support or engineering teams. - Documenting and tracking issues reported by customers in the support ticketing system. - Collaborating with product development teams to improve software based on user feedback. - Conducting training sessions for new users and providing ongoing support. - Understanding the business process and configuring the software as per the training given. - Supporting customers for data entry and guiding them; if required, performing data entry for them. - Inserting customer data by inputting text-based, Excel-based, and numerical information from source documents. Qualifications required for this role include a degree in B.Com, M.Com, BE, BCA in Computers, or any other graduate degree. If you meet these qualifications and have the necessary experience, please email your resume to career@sterlingsoftwares.com with the JOB CODE in the Subject Line. (Note: No additional details about the company were provided in the job description),