Software Support Executive

Job Description

Candidate should be responsible for providing high quality Software support to end business clients.

Should have good grasping of new software solutions and products.

Coordinating with third party teams for closures of integration.

Provide closure for pending tasks.

Able to Take a Responsibility for the New task.

Should have Good Support Ticket management Skill Good Communication in English and Hindi.

Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same.

Required Candidate profile

• 1-2 Years of Experience in the field
• Good Communications skills
• Understanding Customers queries and having an approach towards solution
• Support Need to Be Provided Over Phone, Email, Ticketing Solution & Chat
• Understanding of Windows OS, IIS, SQL is a plus.
• Integration knowledge with API and Identifying Logs is a plus

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹360,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Application support: 1 year (Preferred)
• Software Support: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Location:

• Navrangpura, Ahmedabad, Gujarat (Required)

Work Location: In person