Senior Software Support Executive

Job Description

Job Description Candidate should be responsible for providing high quality Software support to end business clients. Should have good grasping of new software solutions and products. Integration knowledge with API and Identifying Logs. Coordinating with third party teams for closures of integration. Able to Overlook Team and provide closure for pending tasks. Able to Take a Responsibility for the New task. Should have Good Support Ticket management Skill Good Communication in English and Hindi. Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same. Required Candidate profile 3-5 Years of Experience in the field Good Communications skills Understanding Customers queries and having an approach towards solution Support Need to Be Provided Over Phone, Email, Ticketing Solution & Chat Understanding of Windows OS, IIS, SQL is a plus. Basic Networking Knowledge: Understanding of IP address, port configuration. Hands-on experience with Windows and Linux OS installation, configuration, and troubleshooting. Ability to analyze logs and troubleshoot common system issues. Experience in using SQL for simple queries and backup operations. Experience in creating technical documentation such as SRS, HLD, and LLD Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Provident Fund Education: Bachelor's (Preferred) Work Location: In person