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Image Infosystems
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Software Support Engineer

Software Support Engineer

Image Infosystems

0 - 4 years

2 - 5 Lacs

Mumbai New Delhi

Posted:3 months ago| Platform:

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Skills Required

Linux MySQL Jboss Application Server Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Location : Delhi/Mumbai Training Location : Delhi Role & responsibilities Act as an agent who will drive customer satisfaction through customer support Record and track SLAs and workflows Be actively involved with the operational delivery and UAT if required for new product and feature releases Investigating and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc Ensuring that production changes are reviewed and validated in production to avoid/minimize change related production issues Preferred candidate profile Possess good knowledge of Data Base & MySQL, Application Server architecture & deployment (jboss , websphere , weblogic) Should have Linux familiarity with CUI (Red hat, centos, Debian ,AIX ) Good communication Skills

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Software Support Engineer