Software Support Analyst – L3

The person will be part of GIS team located in Mumbai

Deployment Manager

Key Responsibilities:

1. Deployment Planning and Execution:

• Develop and maintain deployment roadmaps
• Execute application deployments across development, testing, staging environments.
• Ensure that deployments are performed in a timely manner with minimal disruption to business operations.

• Configuration Management:

• Manage and maintain configuration files and scripts necessary for application deployment.
• Ensure that configurations are consistent across different environments.

• Monitoring and Troubleshooting:

• Monitor deployed applications to ensure they are functioning correctly.
• Troubleshoot and resolve any issues that arise during or after deployment.
• Provide post-deployment support and handle any escalations.

• Documentation:

• Document deployment processes, procedures, and best practices.
• Maintain accurate records of deployment activities and outcomes.

• Collaboration and Communication:

• Work closely with development, QA, and operations teams to ensure seamless deployment processes.
• Communicate deployment schedules, changes, and issues effectively to all stakeholders.
• Communicate with the vendor technical team for the technical fix

• Compliance and Security:

• Ensure that all deployments comply with organizational policies and industry standards.
• Implement security measures to protect deployed applications and data.

Technical Skills:

Mandatory Skills:

Experience on application deployment of .NET applications

Knowledge on application architecture, servers, load balancer, database, NAS storage

Knowledge with Microsoft SQL Server

Knowledge of middleware tools MQ / Kafka API

Knowledge on SSL certificate installation on windows server, registering application as service

Knowledge on network connectivity protocols TCP, HTTP, HTTPS etc

Good to Have Skills:

Knowledge on query optimization and tuning related to database

Knowledge with CI/CD pipelines, including Jenkins, GitLab, Bitbucket, Artifactory, Fortify, and NexusIQ

Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes)

Soft Skills:

Communication and Collaboration:

Excellent communication skills to collaborate with vendors, stakeholders, and team members

Ability to plan, execute, and manage acceptance tests

Strong project management skills to coordinate infrastructure orders and deployments

Problem-Solving and Troubleshooting:

Demonstrated ability to diagnose and resolve technical issues

Analytical mindset to optimize database queries and improve performance

Adaptability and Learning:

Eager to learn new technologies and tools

Ability to work in a dynamic environment and adapt to changing priorities

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop and adapt a process

Ability to manage a project

Analytical Ability

Education Level:

Master Degree or equivalent

Experience Level

At least 5 years