Software License Optimization Management

Role Overview: As a Technology Support III team member in the Infrastructure Platforms team, you will play a crucial role in ensuring the operational stability, availability, and performance of production application flows. Your expertise in technology support will be instrumental in troubleshooting, maintaining, and resolving production service interruptions for both internally and externally developed systems. By encouraging a culture of continuous improvement, you will contribute to a seamless user experience. Key Responsibilities: - Manage relationships with software publishers to facilitate vendor management activities, engage with Global Sourcing/Product Teams, and negotiate contracts. - Oversee software licensing and inventory management, interpreting complex licensing terms from major vendors. - Develop and manage compliance reports, perform trend analysis for cost control, and prepare for audits. - Maintain accurate software records in license management systems and monitor usage changes. - Conduct audits to compare purchased licenses against installed software across various platforms. - Collaborate with product owners to optimize software usage and prevent unnecessary costs. - Identify and resolve license gaps, coordinating with relevant teams to ensure compliance. - Partner with the Software Discovery team to ensure accurate software discovery within JPMC. - Address software licensing concerns to drive optimal outcomes for customers. Qualifications Required: - 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. - Strong understanding of software license metrics and ability to identify optimization opportunities. - Experience in managing vendor relationships and supporting contractual finance activities. - Proficiency in utilizing ServiceNow and Excel. - Self-motivation, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. - Effective communication skills and ability to maintain confidentiality. - Conduct product usage surveys and perform license harvesting activities. - Interpret and summarize software license agreements. Additional Company Details (if present): N/A,