Software Implementation & Support Engineer

Job Summary

We are seeking a proactive and detail-oriented Software Implementation & Support Engineer with 2 6 years of experience to join our team. The ideal candidate will manage the entire software implementation process, provide ongoing support, and ensure high client satisfaction through effective communication, troubleshooting, and training.

Key Responsibilities:

• Manage the full project lifecycle, including software installation, User Acceptance Testing (UAT) completion, production deployment, and user training, ensuring all activities align with the Statements of Work.
• Conduct client visits for implementation, support, training, and troubleshooting, ensuring smooth project execution and client satisfaction.
• Gather and analyze business and technical requirements, perform gap analysis, and align system configurations accordingly.
• Collaborate with cross-functional teams including Development, QA to implement enhancements and resolve issues.
• Perform initial system setup and configuration, including integrations with external systems or platforms.
• Provide end-user training and product demonstrations to ensure a seamless transition and user adoption.
• Investigate and resolve system issues using root cause analysis, escalating to technical teams when necessary.
• Support clients during UAT cycles, deployments, and post-production activities.
• Maintain accurate documentation of configurations, support interactions, and client feedback.
• Continuously seek process improvements and contribute to product enhancement initiatives.

Requirements:

• Bachelor s degree in Computer Science, IT, or a related field.
• 2 6 years of experience in software implementation and technical support.
• Strong experience in client-facing roles and willingness to travel for onsite client visits.
• Understanding of software deployment, system configuration, and troubleshooting.
• Solid grasp of the software development lifecycle (SDLC) and UAT processes.
• Excellent communication, analytical, and problem-solving skills.

Requirements:

• Bachelor s degree in Computer Science, IT, or a related field.
• 2 6 years of experience in software implementation and technical support.
• Strong experience in client-facing roles and willingness to travel for onsite client visits.
• Understanding of software deployment, system configuration, and troubleshooting.
• Solid grasp of the software development lifecycle (SDLC) and UAT processes.
• Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications:

• Experience with BFSI solutions.
• Knowledge of SQL, APIs, or integration protocols is a plus.
• Familiarity with Agile methodologies and project tracking tools.