Software Escalation Engineer

Job summary

DigiCert is looking for a Software Escalation Engineer to join our team. As Software Escalation Engineer you will be responsible for managing and resolving customers' as well as internal escalations from DigiCert's technical support organizations.

This position is the key liaison between DigiCert's Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve those technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written and verbal communication skills.

What you will do

• Resolving escalated customer technical issues
• Working with Engineering on quality assurance, usability and supportability of new products
• Installation, implementation, documentation review and operations of new releases of products
• Answering technical questions and providing assistance with problem diagnosis and resolution

What you will have

• BSCS degree (or equivalent) with 3+ years technical support and/or development experience
• Experience in developing and supporting applications on Unix, Linux and Windows platforms
• Knowledge of Windows Active Directory
• Knowledge of HTML/XML/API/Linux/Shells and Web development
• Knowledge of RDBMS/SQL and Oracle
• Knowledge of Network protocols and hardware/software integration
• Excellent problem solving/analytical skills
• Excellent written, oral communications and technical presentation skills
• Ability to work well both independently and as a team member
• PKI experience a plus
• Candidate must successfully pass Background Check to achieve and maintain trusted employee status

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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