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Software Escalation Engineer

Software Escalation Engineer

Digicert

3 - 5 years

20 - 25 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

unix manager quality assurance linux rdbms xml web development html oracle technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

DigiCert is looking for a Software Escalation Engineer to join our team. As Software Escalation Engineer you will be responsible for managing and resolving customers as well as internal escalations from DigiCert s technical support organizations.

This position is the key liaison between DigiCert s Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve those technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written and verbal communication skills.

What you will do

Resolving escalated customer technical issues
Working with Engineering on quality assurance, usability and supportability of new products
Installation, implementation, documentation review and operations of new releases of products
Answering technical questions and providing assistance with problem diagnosis and resolution

What you will have

BSCS degree (or equivalent) with 3+ years technical support and/or development experience
Experience in developing and supporting applications on Unix, Linux and Windows platforms
Knowledge of Windows Active Directory
Knowledge of HTML/XML/API/Linux/Shells and Web development
Knowledge of RDBMS/SQL and Oracle
Knowledge of Network protocols and hardware/software integration
Excellent problem solving/analytical skills
Excellent written, oral communications and technical presentation skills
Ability to work well both independently and as a team member
PKI experience a plus
Candidate must successfully pass Background Check to achieve and maintain trusted employee status

Benefits

Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support

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Software Escalation Engineer