Software Engineer

Sprinklr Developer:

We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions. This role will play a critical part in enabling Etihad to deliver seamless, personalized, and data-driven customer experiences.

Job Locations: Bangalore, Pune, Gurgaon, Chennai, Hyderabad, Bhopal and Jaipur

Exp- 3+ years

Key Responsibilities

• Configure and optimize Sprinklr modules (Social Listening, Care,) to support Etihad's digital customer experience strategy
• Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels
• Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors
• Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions
• Ensure Sprinklr configurations align with governance, compliance, and data privacy standards
• Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents
• Provide training, documentation, and best practices to business users for effective platform adoption
• Previous experience in configuring workflows on Live Chat and WhatsApp

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field
• 3+ years of hands-on experience configuring and developing in Sprinklr
• Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, setting up zeroshot model is mandatory
• Proficiency in APIs, REST/JSON integrations, and data handling
• Experience in building dashboards, reporting, and automation rules within Sprinklr
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist)
• Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics)
• Familiarity with SQL and data visualization (Power BI, Tableau)
• Prior experience in aviation, travel, or hospitality industries.