Software Engineer & Data Analyst

Expert-Ease Tutorial Solutions LLP

What You Are Expected to Perform:

The ideal candidate will utilise their passion for basic coding, big data, and analytics to provide insights to the business, covering a range of topics. They will be responsible for–

1. Website Management

• Monitor and maintain the smooth daily functioning of the website.
• Troubleshoot and fix bugs or glitches promptly.
• Respond to all website-related queries from users (parents, students, tutors).

2. Data Handling & Reporting

• Ensure accurate and secure data collection from the website.
• Analyse usage patterns and identify points of friction or errors.
• Submit daily reports highlighting user trends and problem areas.
• Recommend tech improvements based on recurring issues.
• Develop clear visualisations to convey complicated data in a straightforward fashion.

3. Client Communication

• Handle incoming queries via calls, WhatsApp, and SMS (students, teachers, parents) related to website bugs.
• Provide courteous and helpful guidance to users, especially with the payment gateway.
• Escalate technical or sensitive issues promptly while keeping communication friendly and solution-focused.

4. Collaboration

• Work closely with the core team and participate in a weekly physical sync-up.
• Maintain alignment with internal operations and marketing efforts.

Work Schedule:

• 6 days/week (5 days work from home and 1 day field visits).
• Fixed office hours (10 am to 7 pm).
• Mandatory 1 in-person meeting weekl.y in Mumbai.

Who We're Looking For:

• Bachelor's in Computer Applications, Engineering or related field.
• Compulsorily based in Mumbai (must be able to travel weekly for in-person meetings).
• Familiarity with web hosting, basic coding (Python, HTML, CSS, JS and backend management).
• 1–3 years of experience in website operations, data analysis, and client handling. Freshers are also welcome.
• Proficient in tools like Google Analytics, Excel, SQL, or any relevant CRM/Analytics platform.
• Strong communication skills – must be tech-savvy yet people-friendly
• Ability to work independently and report proactively

Salary:

How to Apply

Send your resume and a short cover note to info@expert-ease.in or apply via LinkedIn. This is an immediate requirement; preferences will be given to candidates who are eager to join immediately.