Job
Description
About ClerksWell ClerksWell is an award-winning digital agency and proud Umbraco Platinum Partner, Sitecore Silver Partner, and Optimizely Bronze Partner. With a team of 35 across the UK, India, and Ukraine and a close-knit London office of 10 were known for our bold thinking, technical excellence, and a culture that values long-term collaboration. The role Join our Service Management Team (SMT) as a Software Developer. This role is pivotal in maintaining and enhancing the performance, reliability, and scalability of our client-facing platforms and some internal tools. You will work closely with project managers, account managers and across multi-platform teams to resolve issues, implement improvements and ensure seamless digital experiences for our clients. This role demands a modern software development practice, and hands-on experience with tools like Zendesk or similar platforms working within UK time zones and with clients and colleagues based in Europe and the Middle East. Key Responsibilities Troubleshoot and resolve software issues, ensuring minimal disruption to client services. Analyse recurring incidents and implement long-term solutions to reduce ticket volume and improve system stability. Participate in daily stand-ups and sprint planning with cross-functional teams. Write clean, efficient, and well-documented code following best practices. Maintain technical documentation for support processes, APIs, and system configurations. Contribute to the continuous improvement of DevOps and CI/CD pipelines. Job Requirements: Strong technical foundation (minimum 3 years experience) with in-depth knowledge of programming languages, development tools, and software engineering methodologies. Strong debugging and root cause analysis skills. Proficiency in C# and .NET framework. Experience with RESTful APIs, microservices, and cloud platforms (Azure preferred). Experience with at least one .NET-based CMS such as Sitecore, Umbraco, or Optimizely, particularly for managing and supporting content-rich websites. Basic understanding of front-end technologies. Familiarity with ticketing tools like Zendesk. Willingness to contribute to both development and support activities, including ongoing retainer work. Advantageous : Experienced in implementing and managing headless CMS architectures using .NET technologies. Knowledge of security and compliance standards in enterprise environments. Skilled in building API-first solutions and integrating them with modern frontend frameworks like React, Next.js deliver dynamic, omnichannel digital experiences. Location: Ideally in Goa (Hybrid) / Anywhere in India (Remote) Working hours: April to October UK Time 6:00am to 3:00pm India Time – 10.30am to 7:30pm November to March UK Time – 6:00am to 3:00pm India time – 11.30am to 8:30pm Tech Stack Summary Our stack includes .NET, Azure, Umbraco, Sitecore, Optimizely, and modern DevOps tools.
