Software Developer 2

System Engineer II position within IES Compute Ops Team is responsible for managing our Linux, Virtual (VMWare & OLVM) and some part of Windows infrastructure in Oracle Datacenters and on OCI.This position requires a thorough knowledge of UNIX Support, Linux operating systems, Ability to work in shifts, including off-business hours and weekends to provide on-call support.Knowledge of HPE hardware, understanding of high availability system design concepts and configuration best practices, Ability to manage multiple project tasks simultaneously. This includes the ability to operate in a multi-platform, multi-operating system, multi-component environment utilizing many servers’ builds and configurations in a multi-client environment.Fair knowledge of storage systems and various SAN management solutions will be a plus. The primary use for this knowledge is to implement and manage SAN hardware and software serving storage to a heterogeneous environment consisting of Windows, Linux, and various UNIX operating systems.

Responsibilities

Key areas of responsibility:

• Fulfilling service requests for Infrastructure Services using ITIL Framework (Incident Management, Change Management and Problem Management)
• Maintain and troubleshoot systems running flavors of Unix/Linux.
• Address production issues related to VMs w.r.t. Operating system, Disk expansion, adding CPU, increasing VM Memory etc.
• Knowledge of Storage provisioning and reclaims.
• Multi-pathing software, such as HP Auto-Path, MPIO, Securepath
• Performance tuning and system optimization.
• VMware Infrastructure (ESXi Servers, vCenter, VMotion, DRS, HA)
• Knowledge on OLVM will be a plus.
• Technical understanding of SAN/Storage, Network
• Optimizing System Performance using perf counters (Event Viewer and Network Monitor)
• iLO & Onboard Administrator, iDRAC
• Sound server class hardware knowledge, preferably HPE ProLiant BL and DL Series
• Hands on Experience on ITSM tools like BMC Remedy and JIRA
• Basic Understanding of scripting tools.
• Cross functioning with other support groups (Network, Storage, Hardware teams)
• ITIL - Incident, Problem & Change Management
• Vendor Interaction for Support and consulting
• Work on Incident Tickets and Service Requests using Remedy Tool
• Provide rotational on-call support (Weekdays & Weekends)
• Analytical and Troubleshooting skills - Excellent
• Written and Verbal English Communication Skills – Excellent
  

Qualifications

Career Level - IC2

About Us

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