Soft Service Manager - Whitefield

Role & responsibilities

Core Responsibilities

• Workplace Operations:

  Oversee day-to-day functioning of office facilities including reception, housekeeping, security, transportation, and mailroom services.

• Maintenance & Infrastructure:

  Manage preventive and corrective maintenance of HVAC, electrical systems, plumbing, IT infrastructure coordination, and other building equipment.

• Vendor & Contract Management:

  Handle service contracts for housekeeping, security, pantry, transportation, and maintenance suppliers; monitor SLA compliance.

• Space & Occupancy Planning:

  Optimize workspace allocation, seating arrangements, meeting rooms, and ensure efficient utilization of office space.

• Health, Safety & Compliance:

  Ensure adherence to safety standards, fire safety norms, emergency response planning, audits, and corporate compliance requirements.

• Budgeting & Cost Control:

  Plan and track facility operation budgets, vendor billing, asset lifecycle management, and cost-saving initiatives.

• Sustainability Initiatives:

  Implement energy efficiency programs, waste reduction, green office practices, and sustainability reporting.

• Employee Experience:

  Support employee satisfaction by ensuring a clean, safe, and well-maintained workplace with efficient services.

2. Required Skills & Competencies

• Strong organizational and multitasking skills
  
• Vendor & stakeholder management
  
• Technical knowledge of building systems
  
• Budgeting and cost optimization
  
• Problem-solving and crisis management
  
• Understanding of workplace health & safety
  
• Good communication and leadership skills
  

3. Typical Qualifications

• Bachelors degree (Facility Management, Engineering, Business Administration, or related field)
  
• Certifications (optional but advantageous):
  
• IFMA’s CFM, FMP
  
• LEED certifications
  
• Safety certifications (e.g., OSHA)
  

4. Key KPIs (Performance Indicators)

• Facility uptime and service availability
  
• Maintenance turnaround time
  
• Vendor SLA performance
  
• Cost efficiency and budget adherence
  
• Employee satisfaction scores
  
• Safety audit results