Soft Service Executive

Role & responsibilities

• Overall Responsible for Soft Services Operations at Client Site
• Direct the planning and delivery of all Property and Common area related and administrative support services and activities at the site on a day-to-day basis.
• Makes periodic inspections of the building(s) and equipment to determine if janitorial, pantry, faade cleaning, arrangements and other services are adequate and whether repair work is needed, reviews safety and security equipment and procedures for adequacy.
• Assigns and reviews work of subordinates, gives instructions, maintains discipline, and resolves difficult buildings and grounds maintenance and security/safety problems.
• Supervises, directly and through subordinates, a number of employees engaged in various operational maintenance, janitorial and other activities.
• Review of Implementation of audits pertaining to Soft Services, Mailroom Operations etc.
• Performance Review of the soft services vendor
• Responsible for Housekeeping & Pantry quality and processes at the site
• Coordination with HK Executives for implementing processes / SOPs.
• Training & briefing the executives and supervisors on different aspects of Housekeeping.
• Setting quality standards and expectations in conjunction with the client
• Prepare & implement housekeeping schedules for the Client Site
• Innovate, suggest, and implement environmentally friendly / cost saving ideas.
• Analyse/ recommend solution on the complaint analysis.
• Responsible for Front Desk Management & Helpdesk Management
• Oversees the Mailroom Operations for the site.
• Prepares correspondence, statistical, financial, and other reports. Establish and maintain essential records and files.
• Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
• Supervises the staff involved in performing the functions of the assigned units.
• Develops and establishes policies and objectives consistent with those of the organization to ensure efficient and safe operation.
• Responsible for overall upkeep of the site to high standards of operations, maintenance, and cleanliness.
• Data gathering and reporting on all facility operations.
• Periodically check / amend checklist, operation steps, spares parts consumption analysis.
• Maintain discipline and quality of work by all staff.
• Arrange for monthly bills to be submitted to the client.
• Coordinating for payments of the site contractors and sub vendors.
• Evaluate and maintain help desk software; oversee preparation and distribution of system updates.

In addition to the above-mentioned duties and job functions, any other assignments given by Management, within the purview of the contract.

Preferred candidate profile

• Strong interpersonal and communication skills
• Knowledge of emergency/disaster/recovery plans.
• Ability to communicate effectively, both orally and in writing.
• Ability to read, understands, follow, and enforce safety procedures.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to develop and maintain record keeping systems and procedures.
• Skill in organizing resources and establishing priorities.
• Ability to coordinate quality assurance programs in area of specialty.
• Ability to coordinate and/or supervise independently contractors.